How hypnotic Ashley LLC collects uses shares and protects personal information connected with your shopping experience.

Your trust matters to us. This policy is explains what information The Hypnotic Ashley shop may receive when you browse contact us place an order request a custom item or otherwise interact with our retail shop, and how that information is handled with care and intention.

PRIVACY AT A GLANCE

We collect only the information reasonably needed to run the shop, fulfill orders, support customers, protect transactions, and meet legal obligations. We do not rent or sell personal information for money. TikTok Shop customer information is used only as TikTok Shop permits, including to fulfill and support the related order.

1. Scope and Who We Are

This Privacy Policy applies to retail shopping interactions with the Hypnotic Ashley Shop, a shop operated by Hypnotic Ashley LLC, including purchases and shop-related communications through TikTok Shop, social-commerce storefronts, websites or checkout pages we operate, and direct customer-service channels connected with a retail order.

This policy does not replace the privacy policy of TikTok, a payment processor, a shipping carrier, or any other platform you choose to use. Those providers may independently collect and process information under their own terms and privacy notices. This policy also does not apply to separate hypnotherapy, coaching, spiritual-reading, wellness, or adult-platform services unless a specific notice says otherwise.

2. Information We Collect

Information you provide

Depending on how you interact with the shop, you may provide:

• Contact details, such as your name, email address, phone number, social-media username, and shipping or billing address.

• Order details, such as the products you select, quantity, price, discounts, order number, shipping method, and return, exchange, cancellation, or refund information.

• Customization details, such as waist-bead measurements, color or style preferences, requested symbols, gift notes, and other information needed to create or personalize an item.

• Communications, such as messages, questions, support requests, reviews, photos you choose to share, and feedback about your order or shopping experience.

• Communication preferences, including whether you choose to receive optional promotional emails or text messages outside a marketplace platform.

Information received from platforms and service providers

When you shop through a third-party platform, that platform may provide us with information needed to manage the transaction, such as your username, order and delivery details, payment-status confirmation, customer-service history, and fraud or risk indicators. We may also receive transaction and fulfillment information from payment processors, shipping carriers, analytics providers, or other vendors that help operate the shop.

Payment card numbers and similar payment credentials are generally collected and processed by the marketplace or payment provider. We do not intentionally store your complete payment-card number or security code when the provider does not make that information available to us.

Information collected automatically

If you visit an independent website or storefront we operate, the site or its providers may automatically collect limited technical information, such as internet protocol address, browser or device type, pages viewed, referring page, approximate location derived from an IP address, and cookie or similar-technology data. Third-party shopping platforms collect technical and usage information under their own privacy policies.

Information we do not request for shop orders

Please do not include Social Security numbers, government identification numbers, account passwords, complete payment-card information, precise geolocation, health or therapy information, or other highly sensitive information in order notes or shop messages. The Hypnotic Ashley Shop does not need this information to sell or customize jewelry and related retail products.

3. How We Use Personal Information

We may use personal information to:

• Process, confirm, personalize, package, ship, deliver, cancel, return, exchange, or refund an order.

• Respond to questions, provide customer support, resolve complaints, and communicate about order status or product care.

• Create custom or made-to-order products using the preferences and measurements you provide.

• Maintain business, tax, accounting, inventory, warranty, fraud-prevention, and transaction records.

• Protect customers, the shop, and our platforms from fraud, misuse, security threats, prohibited conduct, or unlawful activity.

• Understand shop performance, improve products and customer experience, and troubleshoot technical or fulfillment issues.

• Send optional marketing communications when you have consented or when otherwise permitted by law, and honor your communication preferences.

• Comply with platform rules, contracts, court orders, legal obligations, and lawful government requests, and establish or defend legal claims.

TIKTOK SHOP ORDERS

Personal information received through TikTok Shop is used only as TikTok Shop permits, including to fulfill and support the order placed on TikTok Shop. We do not use TikTok Shop order data to independently market to you off-platform unless TikTok Shop expressly permits that use and you separately choose to opt in.

4. Cookies, Analytics, and Similar Technologies

Shopping platforms, websites, and service providers may use cookies, pixels, software development kits, local storage, or similar technologies to keep a storefront functioning, remember preferences, prevent fraud, understand site performance, and, where enabled, measure marketing. The platform's own privacy notice and controls govern technologies placed by that platform.

You can often manage cookies through your browser or platform settings. Blocking necessary cookies may prevent parts of a storefront or checkout from working properly. Where applicable law requires a consent choice or recognition of a legally valid opt-out preference signal on systems we control, we will provide or honor that choice.

5. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to the following categories of recipients:

• Shopping and commerce platforms that host a storefront, process an order, provide customer support, or enforce platform rules.

• Payment and fraud-prevention providers that authorize payments, detect misuse, handle disputes, or issue refunds.

• Shipping and delivery providers that need recipient and address information to deliver or return an order.

• Technology and business-service providers that support website hosting, communications, analytics, recordkeeping, security, inventory, or customer service, subject to appropriate contractual or platform restrictions when required.

• Professional advisers, such as attorneys, accountants, insurers, or auditors, when needed to protect the business or meet professional and legal obligations.

• Government authorities or other parties when disclosure is required by law, reasonably necessary to protect rights or safety, or needed to investigate fraud, misuse, or unlawful activity.

• A successor or transaction participant in connection with a merger, financing, reorganization, sale, or transfer of some or all of the shop's business or assets, subject to applicable confidentiality and notice obligations.

The Hypnotic Ashley Shop does not currently rent or sell personal information for money. If our practices change in a way that creates additional privacy choices under applicable law, we will update this policy and provide the required notice and controls before using information for the new purpose.

6. Marketing and Customer Communications

We may send transactional messages needed to complete or support an order, such as confirmations, shipping updates, delivery notices, responses to questions, and return or refund communications. These are service messages, not promotional messages.

We send optional promotional email or text messages only when permitted by law and consistent with the consent you provided. You may unsubscribe from promotional email using the unsubscribe link, and you may opt out of promotional text messages by replying STOP where that option is offered. Opting out of marketing does not stop necessary order-related messages. TikTok Shop customer information is not used for unrelated off-platform promotion except as expressly permitted by TikTok Shop and with any separate consent required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention may depend on the type of record, whether an order is active, tax and accounting requirements, warranty or dispute periods, fraud and security needs, platform requirements, and applicable law. When information is no longer reasonably needed, we take steps to delete it, securely dispose of it, or de-identify it, subject to lawful exceptions and technical limitations.

Third-party platforms and providers determine their own retention periods for information they control. Requests concerning information held independently by a platform should be directed to that platform using its privacy controls.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information in our care. These measures may include limiting access, using account-security features, maintaining secure records, and working with established commerce, payment, and delivery providers. No method of transmission, storage, or security is completely risk-free, so we cannot guarantee absolute security.

You can help protect your information by keeping your platform credentials confidential, using a strong unique password and available multifactor authentication, and contacting the relevant platform and us promptly if you suspect unauthorized access connected with an order.

9. Your Privacy Rights and Choices

Depending on where you live and whether a particular state privacy law applies, you may have the right to request that we confirm whether we process your personal information, provide access to or a portable copy of it, correct inaccurate information, delete information, or explain how it is used and disclosed. You may also have rights to opt out of certain sales, targeted advertising, or qualifying profiling; limit certain uses of sensitive personal information; use an authorized agent; or appeal a decision on a privacy request.

To make a request about information controlled by Hypnotic Ashley LLC, message the Hypnotic Ashley Shop with the subject line or first line labeled “Privacy Request.” Please describe the request and the shop channel or order involved. We may ask for information reasonably necessary to verify your identity, protect your account, and locate the relevant records. We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

Some records may be retained when permitted or required by law, including records needed to complete a transaction, detect fraud, maintain tax or accounting records, resolve disputes, protect legal rights, or comply with platform obligations. If a shopping platform independently controls the information, we may direct you to that platform's privacy-request process.

10. Children's Privacy

The Hypnotic Ashley Shop is a general-audience retail shop and is not directed to children under 13. We do not knowingly collect personal information online directly from a child under 13 without legally required parental consent. If you believe a child under 13 has provided personal information directly to us, please contact us so we can review and, where required, delete the information. Age rules imposed by a shopping platform also apply when you use that platform.

11. Third-Party Platforms and Links

A storefront, checkout, social-media page, payment page, delivery-tracking page, or external link may be operated by another company. We are not responsible for that company's independent privacy or security practices. Review the privacy notice and settings of each platform or service you use. This policy describes only the information practices of Hypnotic Ashley LLC for the Hypnotic Ashley Shop.

12. Changes to This Privacy Policy

We may update this policy as our shop, service providers, technology, or legal duties change. The “Last Updated” date shows the most recent revision. If a change materially affects how we use information already collected, we will provide any notice or choice required by law.